30 Days Money back Guarauntee
We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries
Though before asking for a refund, we would encourage you to make the following:
- Query our FAQ database. You might be able to find an answer that helps you better use the product to your satisfaction.
- Contact our support team to see if there is anything further we can do or try. Our support team does its best to solve any issue or to provide a fast fix to a problem.
If the above solutions do not work for you and you already made up your mind to request money back, simply contact us online of through our contact details within 30 days of your purchase and we will make you a refund. When requesting to return your money please let us know the reason you wish to stop using our product and service, and if there is anything we can do to keep your business.
If I change my mind...
Within 30 days
- Most things we sell are covered by our 30-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt and we’ll give you a refund.
- If you don't have your receipt, as long as you have a proof of purchase* we'll exchange the item or give you a refund with vouchers.
- If you'd like to return something we've delivered, just contact us
- To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products such as MP3 players and digital cameras.
- Please ensure you read the specification on the box before installation.
If there's a fault with the product...
We've made it easier!
- If you bring it back to us within 30 days with your proof of purchase*, we'll give you a replacement or a refund.
- If you've had the product for up to 1 year, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund.
- If faulty and if it cannot be repaired we will arrange a replacement free of charge or you can opt for a refund.
If you had your item delivered, your order number which can be found on your order acknowledgement or delivery packaging counts as your receipt/proof of purchase.